About Me

Results-driven IT Operations Specialist with 10+ years of experience in IT support, system administration, and IT operations. Skilled in Windows, Linux, Active Directory, IAM, and automation tools like Ansible and Terraform. Extensive hands-on experience with Proxmox, containerization, and cloud platforms. Passionate about IT beyond the workplace – constantly learning and experimenting with modern infrastructure, virtualization, and security solutions.

Skills

• System Administration & Infrastructure: SCCM Imaging & Deployment, PowerShell, Bash, Python, Active Directory, Azure AD, IAM, Group Policy, Linux Permissions
• Automation, Virtualization & Containerization: Ansible, Terraform, CI/CD Pipelines, GitHub, Proxmox, Docker, Kubernetes
• Networking & Mobility: VLANs, VPN, DNS, iOS & Android Support, MDM, Carrier & Contract Administration
• Technical Support & IT Operations: Service Desk, ITIL, Ticketing, Executive Support, Hardware & Software Troubleshooting

Work Experience

ChampionX – IT Operations Specialist

(Nov 2022 – Present)

• Provide enterprise IT support, system administration, endpoint security to people across Canada.
• Troubleshoot enterprise networking issues, deploy Intune policies, and support lab computers & software.
• Supported 500+ employees, resolving 95% of issues on first contact.
• Led transition of corporate mobility accounts, optimizing carrier services and costs.

Cenovus Energy – Sr. Deskside Analyst

(Mar 2022 – Nov 2022)

• Provided advanced deskside support in a Windows 10, Microsoft 365 hybrid environment.
• Provided walk-up IT Support at their Tech Stop, delivering white-glove assistance to end users.
• Supported SCCM deployments and hardware/software troubleshooting.

WestJet (S.I. Systems) – Service Desk Analyst

(Oct 2019 – Mar 2021)

• Provided remote IT support for Windows 10, Office 365, Azure, Citrix, Avaya VOIP.
• Performed Identity and Access Management Duties (AD, Exchange, RSA, Avaya, Sabre Boarding System).
• Managed Active Directory, MFA, Exchange, VPN, SharePoint, Sabre troubleshooting.

Precision Drilling (TEKsystems) – Service Desk Analyst

(Feb 2018 – Jan 2019)

• Supported Windows 10, Office 365, VPN, SAP, SCCM imaging, SharePoint administration.
• Provided IT support for Smart Rigs in Texas.

Precision Drilling (TEKsystems) – Service Desk Analyst

(Feb 2018 – Jan 2019)

• Supported a Windows 10, Office 365 hybrid environment.
• Performed Identity and Access Management duties (AD, Service Now, Lotus Notes).
• Provided IT support for Smart Rigs in Texas.

Cenovus Energy (Compugen) – Deskside Support Analyst

(Aug 2012 – Nov 2017)

• Supported Windows 7–10, SCCM, Citrix, video conferencing
• Provided mobility support (iOS, Android, Blackberry).
• Performed SCCM imaging, troubleshooting, and specialized IT system maintenance (SoC computers, Security Badge Printers, Avigilon VMS)

Cenovus Energy (Compugen) – Service Desk Analyst

(Jan 2012 – Aug 2012)

• Provided IT support for Windows XP, Office 2003–2010, SCCM imaging, Citrix, RSA authentication.

Laptop Depot – Customer Service Technician

Sep 2011 – Jan 2012

• Diagnosed and repaired laptops/desktops, warranty services.
• Delivered customer service excellence in troubleshooting and providing accurate repair estimates.

Nucleus Information Services – Support Analyst

Feb 2010 – Sep 2011

• Supported DSL/cable & dial-up internet services, DNS, domains, and web hosting.
• Assisted home users with internet setups via phone and remote tools.

Education & Certifications

• CompTIA Linux+ Certification (XK0-006)
• Linux Professional Institute Linux Essentials (010-160)
• Challenging CompTIA Cloud+ Exam (CV0-004) – June 2025
• Challenging AWS SysOps Administrator Exam (SOA-C02) – September 2025

Recognition & Achievements

• Cost Savings Initiative: Reduced corporate mobile expenses by optimizing carrier services.
• Process Improvement: Revamped IT workflows, repurposed outdated lab computers, cutting costs.
• Leadership Recognition: Earned formal acknowledgment from senior leadership for outstanding IT support.